POGO Telephone Nursing Practice & Symptom Management Guidelines – An Overview

Presentation Description: As Pediatric Oncology healthcare continues to move away from hospitals, there has been a trend toward ambulatory nursing care in the tertiary and satellite programs. While this means that families are able to spend more time at home during their child’s treatment, being at home poses different challenges for them, as they have typically become accustomed to the support systems at the oncology inpatient units.

Pediatric Oncology Nurses noted they were managing symptoms and providing information, advice, and education over the phone without guidelines to assist them. To bridge this gap, POGO’s Provincial Nursing Committee developed a task force to help create guidelines to standardize telephone nursing practice; the goal being to give credible advice based on current literature in order to achieve safe and effective care for key concerns of the clients/families.

This presentation provides an overview of those guidelines, how they were formed, their implementation, and how they will be rolled out to both tertiary and satellite nurses in the near future


Bruna DiMonte, RN, BScN
Senior Database Administrator & Co-Privacy Officer
Pediatric Oncology Group of Ontario, Toronto, ON

Lisa Honeyford, RN, MN, CPHON
Advanced Nursing Practice Educator
The Hospital for Sick Children, Toronto, ON

Kaniska Young Tai, RN, BScN, CPHON
Outreach Clinical Program Coordinator
The Hospital for Sick Children, Toronto, ON


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